Student Experience CoordinatorRegular Full-Time
Alabama, Birmingham, AL, US
22 days agoRequisition ID: 1753
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Salary Range:$17.0000 To 20.6700 Hourly
 
Working at INTO
As INTO continues to grow, so do the opportunities to join our global team.  INTO University Partnerships collaborates with leading universities to provide international students with a personalized and highly supportive learning environment in which to acclimate to life on university campus and prepare for long-term academic success.  INTO helps leading higher education institutions reach, recruit, and retain international students, promoting globally diverse campuses and providing life-changing learning opportunities. Since 2005, INTO has launched partnerships to internationalize universities in the US, UK, and Asia. To learn more, visit:  www.intoglobal.com/working-at-into/

Our People Promise At INTO, we’re in the business of growth. From school to university. From home to somewhere new. From dreams to career plans to long-awaited first days. And we believe growth isn’t just for students – it’s for our people too. 
At INTO, growth means opportunities to feed your curiosity, to develop your skills and your career. It means staying true to our start-up soul, boldly saying “yes” and constructively saying “no”. It means building deeper relationships. And it means playing your part in our wonderfully diverse international community. Our dedication to growth – for students, our university partners and agents, for each other, and for ourselves – sets us apart. It’s what makes INTO a uniquely rewarding place to be, and to make a difference. 
At INTO, we grow together.

Job OverviewThe Student Engagement Coordinator, in close cooperation with the Director of Student Experience, develops and maintains a positive and engaging student experience for all students in the INTO UAB program. This position provides leadership and oversight of support engagement for INTO UAB students to assist with their adjustment to life in the U.S. and enhance their overall university experience. 
The Student Engagement Coordinator will assume responsibility for the student experience areas listed below which include, but are not limited to, intercultural programming and events, career readiness and alumni outreach, and student leadership development. 
The successful candidate will possess a high level of critical thinking, problem solving, and decision making. Duties and scope may change as the INTO UAB center and this role evolve. We expect the candidate to help build the organization with a focus on achieving operational excellence.

Key ResponsibilitiesIntercultural Programming and Events 

• Responsible for developing and excecuting meaningful and effective social, cultural and educational programming for INTO UAB students;
• Partner with internal/external partners to plan and lead engagement programs that support student success and satisfaction and align with INTO UAB and UAB learning outcomes, mission, and vision;
• Collaborate with the Director of Student Experience to develop a communication plan that will enhance engagement and interaction with international students through materials and platforms such as the INTO UAB Weekly Events Calendar, INTO UAB Community platform, etc.;  
• Responsible for the INTO UAB Orientation experience for incoming international students,
• Collaborate with Student Services staff on the logistics, scheduling, and student communications before and during INTO UAB Orientation to ensure students have a successful transition to and educational experience at INTO UAB;
• Assume responsibility for liability issues and risk management issues, including student welfare, on all INTO UAB sponsored student activities;
• Maximize and leverage campus partnerships to enhance INTO UAB engagement programming;
• Develop partnerships with academic departments, including the INTO UAB Academic Team, to integrate programming within academic programs;
• Create flyers, PowerPoint presentations, newsletters, email campaigns, etc. as needed to promote events or programs;
• Collaborate with the INTO UAB Marketing and Recruitment team to generate marketing content from events/programming such as photos, videos, student quotes, descriptions of student services, etc.;

Career Readiness and Alumni Engagement

• Assist students with employment and career development, including finding on-campus employment, internships, and other academic or professional opportunities; 
• Support the UAB Career Center in the development of new relationships with employer partners seeking to recruit international students;
• Develop and lead workshops on career exploration and preparation;
• Promote benefits of career assistive technologies for purposes of assessment, research, and preparation including, but not limited to, the INTO UAB Career Readiness Map;
• Maintain engagement and outreach to INTO UAB alumni and collaborate with relevant on-campus partners to foster connections between alumni, UAB, and INTO;
• Maintain a robust database of alumni, tracking employment placement and career achievements;
• Partner with INTO UAB Marketing and Recruitment to highlight alumni success stories;

Student Involvement and Leadership

• Guide students in getting involved on campus and finding student leadership opportunities; 
• Help grow international student involvement and leadership at UAB and in Birmingham; 
• In collaboration with the Student Services team, cultivate student leadership development;
• Assist with the leadership and supervision of INTO UAB Orientation Leaders and volunteers – including recruitment, training, operations, and communication with these student leaders; 
• Assist with the training, management, and development of the INTO UAB Student Assistants;

Operations and Communication

• Build and maintain close working relationships with internal and external departments;
• Responsible for maintaining current information on policies and processes and ensuring effective communication of policies and processes to students;
• Advocate for or initiate improvements to the student experience; streamline processes and develop efficiencies;
• Assess programs and services under student services by collecting data and gathering feedback;
• Use data to establish effectiveness and impact of programs and inform improvements;

Other

• Provide coverage of the INTO UAB Welcome Desk as needed; 
• Serve on department, division, and/or all-university committees as assigned;
• Assist other INTO UAB Student Services staff and the Director of Student Experience as requested;
• Other duties as assigned.

Qualifications & ExperienceEssential:

• Undergraduate degree in related field, or equivalent education and experience
• 3 years of directly-related work experience in a student services environment
• Experience with student services programming and/or student event planning
• Excellent verbal and written communications skills
• Knowledge of international student career readiness and/or higher education sector issues, legal issues, etc.
• Experience working with individuals from various cultural backgrounds

Desirable:

• Master’s degree in Higher Education, Education Counseling, or related field
• Previous work with international students or experience living or working abroad
• Proficiency in a second language
• Extensive experience with student programming and knowledge of student development theories 
• Experience developing and implementing large-scale intercultural events
• Experience in Canvas or similar learning management system
• Experience in Salesforce or similar CRM platform
• Experience in a fast paced start-up business environment with a focus on establishing business processes

Skills and Abilities:

• Ability to prioritize, meet deadlines, and work under pressure
• Ability to work with minimal supervision and, when necessary, with minimal resources
• Excellent customer service and presentation skills
• Ability to compose letters and other informational materials in a grammatically correct style
• Ability to create and manage positive relationships with peers, senior managers, academic stakeholders, parents and students from a wide range of backgrounds
• Strong problem solving, analytical and decision making skills

Position Notes:

• Flexibility to work nights and weekends, particularly during peak orientation weeks, is required
• The job title does not define or limit duties and other work or duties may be required from time to time
• Eligibility to work in and travel freely to and from the U.S. is required

Reporting Line                                         This position reports to the Director of Student Experience for INTO The University of Alabama at Birmingham (INTO UAB). 

Compensation & Benefits This is a full-time, non-exempt position with compensation ranging from $17 - $20.67 per hour. Final compensation will be determined based on experience and skills and may vary within the range listed.  
INTO takes care of their employees and ensures they are well and thrive with a comprehensive benefits package which includes:

• Health Benefits
  • Medical 
  • Dental 
  • Vision
  • Company-paid Life Insurance & Accidental Death & Dismemberment (AD&D)
  • Voluntary Life Insurance & Accidental Death & Dismemberment (AD&D)
  • Company-paid Long Term Disability (LTD)
  • Short Term Disability (STD)
  • Accident Insurance
  • Critical Illness Insurance
  • Whole Life Insurance
  • Hospital Confinement Indemnity Insurance
  • Flexible Spending Account (FSA)
  • Dependent Care Account (DCA)
  • Commuter FSA: Transit & Parking
• Paid Leave of Absence - Maternity, Partner, Adoption, Fertility Treatment, Bereavement, Compassionate, and other Personal Leaves
• Generous Paid Time Off (PTO) – starting at 24 days per year; increases to 29 days annually after 2 years of employment 
• Holidays – 11+ paid annually
• 2 paid Volunteer days annually
• 401(k) retirement plan – up to 6% company match
• Educational Assistance 
• Company-paid Health & Wellness Apps
• Rewards & Recognition programs 
• Remote & Flexible Working options 
• Company-paid Employee Assistance Programs (EAPs)
• Company-paid professional development courses 

• Campus perks 

LocationThis position is based at The University of Alabama at Birmingham, in Birmingham, AL. 

Application process: We adopt an on-going recruitment process; we review applications as they are submitted. 

INTO University Partnerships provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. INTO University Partnerships complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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